If you’ve been using Microsoft Copilot on WhatsApp, the integration is coming to an end. Microsoft has confirmed that Copilot will stop working on WhatsApp starting January 15, due to new policy changes introduced by Meta, the owner of WhatsApp. After this cutoff, users will only be able to access Copilot through Microsoft’s dedicated mobile apps or the official web version.
The change follows Meta’s updated rules designed to limit general-purpose AI chatbots on WhatsApp. Meta wants the WhatsApp Business API to remain focused on customer service and commerce—not large-scale AI assistants developed by major tech companies.
In November, Meta announced that the platform would no longer support broad AI chatbots designed for mass engagement. The update aims to free up infrastructure for businesses that rely on WhatsApp for real-time customer support and automated services. As a result, AI systems like Microsoft Copilot, OpenAI’s ChatGPT, and Perplexity AI will no longer operate directly within WhatsApp. Only bots built specifically for customer service tasks will continue to be allowed.
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Microsoft’s decision mirrors OpenAI’s move, as the company also plans to discontinue its WhatsApp integration in January. These changes reflect a broader industry shift in how major platforms regulate AI tools to prevent system overload and maintain clear boundaries between business automation and general conversation.
One major downside for users is that Copilot chat history on WhatsApp will not transfer to other Microsoft platforms. Because Copilot sessions on WhatsApp were unauthenticated and not linked to Microsoft accounts, all chat data will be permanently deleted once the integration shuts down.
Microsoft recommends that users export their Copilot conversations manually using WhatsApp’s built-in chat export feature before January 15. After this date, Copilot will no longer respond within the app.
To continue using the AI assistant, users can switch to the Copilot mobile app on Android or iOS, or use the Copilot web experience, both of which offer advanced features such as document summarization, creative writing tools, coding assistance, and AI image generation.
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This shift marks a significant moment in the evolving AI chatbot landscape, as platforms like WhatsApp establish clearer boundaries between entertainment-focused AI tools and business automation. For Microsoft, the transition may ultimately strengthen its ecosystem by pushing users toward Copilot’s fully integrated experience across Windows, Microsoft 365, and the Edge browser.